Privacy Policy

1. Who we are

Your Career Insights ("we", "us", "our") is a website owned and operated by Upskilled Pty Limited and is available at www.yourcareer.com.au (the "Website").

The Website is provided as an informative/content website only. No commercial activity is carried out on this domain, and we do not process enrolments or payments through the Website.

If you follow links to Upskilled or other third-party websites (for example, SEEK), their terms and privacy policies will apply to your use of those services.

Related Upskilled policies:

• Upskilled Privacy Policy - https://www.upskilled.edu.au/getmedia/5d7084e6-c082-42e5-94f0-b0e8e6a49ec2/Privacy-Policy.pdf
• Upskilled Terms &Conditions - https://www.upskilled.edu.au/terms-and-conditions

2. What personal information we collect

The type of personal information we collect depends on how you interact with the Website and what you choose to provide.

Information you provide directly

• Your name and contact details(for example, email, phone number, suburb/state/postcode).
• Work-related details (for example, job title, organisation, industry) if you provide them.
• Career-related preferences (for example, interests, role preferences, level of experience) if you provide them.
• Enquiry and support information(for example, messages, feedback, form submissions).
• Marketing preferences (for example, opt-in/opt-out choices).

Sensitive information

Sensitive information includes things like health information, racial or ethnic origin, political opinions, religious beliefs, trade union membership, sexual orientation, criminal history, and biometric information.

We do not generally seek to collect sensitive information through this Website. If you choose to provide sensitive information, we will only collect and handle it where it is reasonably necessary and permitted by law (including where you have provided consent).

Automatically collected information

When you use the Website, we (and our service providers) may automatically collect information such as:

• Your IP address.
• Device and browser information.
• Pages viewed, time spent on pages, click activity and referring pages.
• Date/time of visits and general location information (derived from IP).

This information may be used in an aggregated and de-identified way to help us understand usage patterns and improve the Website.
‍

3. Cookies, Google Analytics and advertising

We may use cookies and similar technologies to help the Website function, improve performance, and personalise your experience. Cookies are small data files stored on your device.

You can control cookies through your browser settings. Disabling cookies may affect Website functionality.

Google Analytics

We may use Google Analytics (including Google Analytics 4) to understand how people use the Website and to improve content and performance. Google Analytics may use cookies and similar technologies to collect information about your interactions with the Website(for example, pages visited, session duration, device/browser information, and referral source).

Information collected by Google Analytics may be processed by Google on servers located outside Australia. You can learn more about how Google uses data and how to manage your privacy choices through Google's policies and tools (including Google's Privacy Policy, Google Ads Settings, and the Google Analytics Opt-out Browser Add-on).

Remarketing and advertising

We may use remarketing to show ads to people who have previously visited the Website. Third-party vendors (such as Google) may use cookies to display ads based on past visits. You can manage ad personalisation through your browser settings and relevant vendor controls (for example, Google Ads Settings).

Where required, we will seek consent for non-essential cookies and similar technologies (for example, analytics and advertising cookies).

4. How we collect personal information

We collect personal information in lawful and fair ways. We may collect it:

• When you submit forms on the Website (for example, contact forms, newsletter sign-ups).
• When you communicate with us(for example, email or other channels).
• Through your use of the Website(for example, analytics, log files, cookies).
• From third parties where permitted (for example, service providers that support our Website and communications).

5. Why we collect and use personal information

We collect, hold, use and disclose personal information to:

• Provide, operate, and maintain the Website.
• Respond to enquiries and provide support.
• Deliver content, resources, and updates you request.
• Improve our Website, content and services.
• Send communications (including marketing) where permitted.
• Meet legal and regulatory requirements.
• Protect the security and integrity of our systems and the Website.

You can choose not to provide personal information, but this may limit our ability to provide certain services or features.

6. Direct marketing

We may send you communications if you have opted in, or if we are otherwise permitted to contact you under applicable laws.

You can opt out at any time by using the unsubscribe link in our messages or by contacting us using the details below.

7. Who we share personal information with

We may share personal information with:

• Service providers and contractors who help us operate the Website and deliver services (for example, Webflow for website hosting and web forms, Google for analytics and advertising, and email/communications platforms).
• Professional advisers (for example, legal, accounting) where necessary.
• Regulators, law enforcement, courts or government agencies where required or authorised by law.
• A purchaser or successor if we undergo a merger, acquisition, restructure or sale of assets (with appropriate safeguards).

We do not sell your personal information.

We may also share aggregated or de-identified information that does not identify you.

8. Overseas disclosure

Some of our service providers may store or process personal information outside Australia (for example, website hosting and analytics providers). Where this happens, we take reasonable steps to ensure your personal information is handled in a way that is consistent with Australian privacy requirements.

9. Data quality and security

We take reasonable steps to ensure the personal information we collect and use is accurate, up to date, complete and relevant.

We also take reasonable steps to protect personal information from misuse, interference and loss, and from un authorised access, modification or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Eligible data breaches

If we become aware of an eligible data breach that is likely to result in serious harm, we will take steps required under the Notifiable Data Breaches scheme, which may include notifying affected individuals and the Office of the Australian Information Commissioner (OAIC).

10. How long we keep personal information

We keep personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy and to comply with legal or regulatory obligations.

When personal information is no longer needed, we take reasonable steps to destroy it or permanently de-identify it.

11. Access and correction

You can request access to the personal information we hold about you and request corrections if you believe it is inaccurate, out of date, incomplete, irrelevant, or misleading.

We may need to verify your identity before processing your request. In some cases, we may refuse access where permitted bylaw. If we refuse, we will explain why (where legally allowed).

12. Children

This Website is intended for a general audience and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.

13. Complaints

If you have a concern or complaint about how we handle your personal information, please contact us using the details below. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

14. Contact us

For privacy enquiries, requests, or complaints relating to Your Career Insights:

Upskilled Pty Limited

Email: enquiry@upskilled.edu.au

Phone: 1300 009 924

Postal address: Suite 2, Level 4, 29-57 Christie St, St Leonards, NSW 2065, Australia

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on the Website and will apply from the date it is posted.

‍