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Occupations / Retail Supervisors

Retail Supervisors

Retail Supervisors supervise and coordinate the activities of retail sales workers.

Business & adminANZSCO 6215
$1,267/wkMedian full-time pay
49kPeople employed
+7% ▲Growth to 2035
68%Work full time
33Median age
Source: ABS · JSA, 2025-26ABS (Australian Bureau of Statistics) Labour Force via Jobs and Skills Australia (JSA), February 2026; ABS Employee Earnings and Hours May 2025; JSA Employment Projections, May 2025 base. ANZSCO 6215.More about our sources: How we check our facts

What they do

The main tasks of this occupation, from the national occupation standard.

ensuring that customers receive prompt service and quality goods and servicesresponding to customers' inquiries and complaints about goods and servicesplanning and preparing work schedules and assigning staff to specific dutiesinterviewing, hiring, training, evaluating, dismissing and promoting staff, and resolving staff grievancesinstructing staff on how to handle difficult and complicated sales proceduresexamining returned goods and deciding on appropriate action
Source: JSA occupation profileTask list from the Jobs and Skills Australia occupation profile for ANZSCO 6215 (ANZSCO task statements).More about our sources: How we check our facts

The outlook

Room for 3,500 more people in retail supervisors by 2035 ▲

The field grew 4.7% in the year to February 2026, adding about 2,200 workers. Most of the jobs are in NSW and QLD, with VIC third.

Source: JSA · ABS, 2025-26ABS (Australian Bureau of Statistics) Labour Force via Jobs and Skills Australia (JSA), February 2026; ABS Employee Earnings and Hours May 2025; JSA Employment Projections, May 2025 base. ANZSCO 6215.More about our sources: How we check our facts
52.1k2025
53.4k2030 PROJ.
55.6k2035 PROJ.

Getting in

There is no single way in. 28% trained through VET, 16% hold a degree.

Both paths are common in this field. These are the nationally recognised courses mapped to this occupation, with the number of registered training providers that offer each one.

Source: JSA · training.gov.auEducation split: JSA (Jobs and Skills Australia) occupation profile, using ABS (Australian Bureau of Statistics) Census data, ANZSCO 6215. Qualification mapping and provider counts: training.gov.au, the national register of vocational education, October 2026. Listed providers are current registered training providers (private providers and TAFE institutes).More about our sources: How we check our facts

Nationally recognised training · most offered first

SIR40316Certificate IV

Certificate IV in Retail Management

Retail Services Training Package.

See 34 providers
SIR40116Certificate IV

Certificate IV in Community Pharmacy

Retail Services Training Package.

See 6 providers

Providers are shown in A-Z order on each course page. A listing is not a recommendation.

Jobs open right now

49k Australians do this work. See who is hiring this month.

Search job ads by state

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Source: ABS · JSA, 2025-26State chart shows people employed, not current job ads. ABS (Australian Bureau of Statistics) Labour Force via Jobs and Skills Australia (JSA), February 2026; ABS Employee Earnings and Hours May 2025; JSA Employment Projections, May 2025 base. ANZSCO 6215.More about our sources: How we check our facts

People employed by state, 2025-26

NSW14.8k
QLD11.2k
VIC10.7k
WA5k
SA3.7k
TAS1.1k
ACT0.5k
NT0.4k

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