Certificate IV in Retail Management
SIR40316
Business & adminCertificate IVNationally recognised
Level 4AQF level
11Units to complete
6 months to 2 yearsAQF length guide
34Training providers
Apr 2021Latest release
Source: training.gov.au · AQF
Qualification details and status from training.gov.au, the national register of vocational education (SIR40316, current release). Typical length is the Australian Qualifications Framework volume-of-learning guide for a Certificate IV; actual course length varies by provider and recognition of prior learning.More about our sources: How we check our factsOccupations and industries on the national register
Occupations
Department ManagerStore Manager
Industries
Retail Services
Source: training.gov.au
As listed for SIR40316 on training.gov.au, the national register of vocational education: the occupations and industry areas in the register's own taxonomy, shown exactly as written. They describe the course on the register; they are not a promise of a job or a pay level.More about our sources: How we check our factsWhat you learn
To finish you complete 11 units: 7 core plus 4 electives. Units come from the official list for this course on the national register.
See all 33 units in the official listHide the unit list
BSBCUS401Coordinate implementation of customer service strategies
BSBFIA302Process payroll
BSBINN301Promote innovation in a team environment
BSBMGT402Implement operational plan
BSBMKG401Profile the market
BSBSMB421Manage small business finances
CHCDIV001Work with diverse people
SIRRFSA001Handle food safely in a retail environment
SIRRFSA002Supervise a food safety program
SIRRINV002Control stock
SIRRMER003Coordinate visual merchandising activities
SIRRRTF002Monitor retail store financials
SIRXCEG004Create a customer-centric culture
SIRXCEG008Manage disrespectful, aggressive or abusive customers
SIRXCEG009Manage workplace responses to disrespectful aggressive or abusive customer behaviour.
SIRXCHA001Facilitate the change process
SIRXECM001Monitor and interpret online data analytics
SIRXECM002Prepare digital content
SIRXHRM001Recruit, select and induct team members
SIRXHRM002Maintain employee relations
SIRXHWB002Promote workplace health and wellbeing
SIRXIND005Develop personal productivity
SIRXIND006Review retail business fundamentals
SIRXMGT002Lead a frontline team
SIRXMKT002Use social media to engage customers
SIRXMKT003Manage promotional activities
SIRXOSM004Analyse performance of social media and online business tools
SIRXOSM005Develop a basic website for customer engagement
SIRXRSK002Maintain store security
SIRXSLS003Achieve sales results
SIRXTAD002Develop the retail frontline
SIRXWHS003Maintain workplace safety
SITXHRM002Roster staff
Source: training.gov.au
Unit list from the SIR40316 unit grid on training.gov.au, the national register of vocational education, current release. Core and elective packaging rules are set by the course; your provider confirms which electives they offer.More about our sources: How we check our factsWho offers it
34 registered training providers can deliver this course. Pick your state to see local providers first, with everyone who can deliver there below. Or search a name. Each arrow opens the provider's page here, which links to their own website.
Providers are listed alphabetically. A listing is not a recommendation or an endorsement, and providers do not pay to appear. Based-in shows each provider's registered head office; most providers deliver online Australia-wide. The → link opens the provider's page on this site, which links to their own website. Contact the provider for current intakes, fees and study modes.