Welfare Officer
A Welfare Officer is a detail-oriented professional who helps deliver reliable outcomes in day-to-day operations. You'll coordinate with leaders, team members, keeping records well managed and easy to access when needed. You'll balance quality and pace, using judgement to triage requests and escalate risks at the right time. You'll be successful when stakeholders feel supported, work is well documented, and systems like collaboration tools (Teams/Slack) are kept reliable and current.
What you’ll do day to day
- Contribute to process improvements that reduce friction and increase consistency
- Monitor progress against timelines and escalate risks early
- Support customers or internal teams by resolving enquiries promptly
- Use systems and tools effectively to track work and provide visibility
- Maintain records and follow processes to meet compliance and quality requirements
Skills and tools to learn
Core skills: attention to detail, communication, teamwork, problem solving, organisation
Software/Platforms: collaboration tools (Teams/Slack), Microsoft 365
Methods/Knowledge: stakeholder updates, process improvement, basic reporting
What you can earn
Courses to help you get this role
Where the jobs are
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