Web Support Assistant
The Web Support Assistant supports consistent delivery by coordinating tasks, information and stakeholders across the workday. You'll work with team members, customers and maintain clear plans so decisions and actions stay on track. You'll build confidence by following established processes, asking questions early and learning the systems used across the team. Strong performance is shown through consistent delivery, accurate records and effective use of Microsoft 365 to track and communicate progress.
What you’ll do day to day
- Collaborate across teams to deliver outcomes and meet service expectations
- Support customers or internal teams by resolving enquiries promptly
- Coordinate day-to-day activities, keeping priorities clear and stakeholders informed
- Maintain records and follow processes to meet compliance and quality requirements
- Monitor progress against timelines and escalate risks early
- Follow established procedures and checklists, escalating issues early and learning from feedback
Skills and tools to learn
Core skills: communication, organisation, problem solving, teamwork, learning agility
Software/Platforms: collaboration tools (Teams/Slack), Microsoft 365
Methods/Knowledge: process improvement, stakeholder updates, checklists and templates
What you can earn
Where the jobs are
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