Web Developer
The Web Developer supports consistent delivery by coordinating tasks, information and stakeholders across the workday. You'll coordinate with vendors, end users, keeping incident notes well managed and easy to access when needed. You'll own recurring tasks end-to-end, manage competing priorities and recommend small improvements that reduce friction. Success looks like timely follow-through, strong communication and confident use of tools such as Microsoft 365.
What you’ll do day to day
- Assist with patching, updates and preventative maintenance to improve reliability
- Set up and maintain user access, devices and accounts in line with policies
- Coordinate with vendors for troubleshooting and service requests as needed
- Support basic network and application troubleshooting for end users
- Respond to support requests, diagnosing issues and documenting outcomes in the ticketing system
- Contribute to security hygiene such as MFA, endpoint protection and basic audits
- Maintain documentation, FAQs and knowledge base articles for common issues
Skills and tools to learn
Core skills: troubleshooting, customer support, security mindset, documentation, prioritisation
Software/Platforms: Azure/AWS basics, Microsoft 365, endpoint/security tools, ServiceNow/Jira
Methods/Knowledge: access management, ITIL basics, incident response runbooks
What you can earn
Courses to help you get this role
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