Team Leader - Senior
As a Team Leader - Senior, you bring a process-savvy approach to delivering services and supporting teams to meet their goals. You'll work with customers, team members and maintain clear reports so decisions and actions stay on track. You'll lead people and delivery, setting expectations, allocating work and improving performance through coaching and clear measures. You'll be successful when stakeholders feel supported, work is well documented, and systems like collaboration tools (Teams/Slack) are kept reliable and current.
What you’ll do day to day
- Contribute to process improvements that reduce friction and increase consistency
- Support customers or internal teams by resolving enquiries promptly
- Prepare documentation, reports or communications with attention to detail
- Maintain records and follow processes to meet compliance and quality requirements
- Use systems and tools effectively to track work and provide visibility
- Lead delivery through planning, resourcing and coaching, ensuring goals and service levels are met
Skills and tools to learn
Core skills: organisation, teamwork, attention to detail, problem solving, stakeholder management
Software/Platforms: Microsoft 365, collaboration tools (Teams/Slack)
Methods/Knowledge: stakeholder updates, basic reporting, governance and reporting
What you can earn
Courses to help you get this role
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