Systems Analyst
The Systems Analyst supports consistent delivery by coordinating tasks, information and stakeholders across the workday. You'll coordinate with vendors, IT teams, keeping tickets well managed and easy to access when needed. You'll own recurring tasks end-to-end, manage competing priorities and recommend small improvements that reduce friction. Strong performance is shown through consistent delivery, accurate records and effective use of ServiceNow/Jira to track and communicate progress.
What you’ll do day to day
- Support basic network and application troubleshooting for end users
- Contribute to security hygiene such as MFA, endpoint protection and basic audits
- Monitor systems and alerts, escalating incidents according to runbooks
- Assist with patching, updates and preventative maintenance to improve reliability
- Coordinate with vendors for troubleshooting and service requests as needed
- Maintain documentation, FAQs and knowledge base articles for common issues
- Set up and maintain user access, devices and accounts in line with policies
Skills and tools to learn
Core skills: security mindset, customer support, troubleshooting, documentation, prioritisation
Software/Platforms: Azure/AWS basics, ServiceNow/Jira, endpoint/security tools, Microsoft 365
Methods/Knowledge: ITIL basics, incident response runbooks, access management
What you can earn
Courses to help you get this role
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