Software Developer
A Software Developer is a detail-oriented professional who helps deliver reliable outcomes in day-to-day operations. You'll coordinate with IT teams, vendors, keeping runbooks well managed and easy to access when needed. You'll balance quality and pace, using judgement to triage requests and escalate risks at the right time. Strong performance is shown through consistent delivery, accurate records and effective use of Microsoft 365 to track and communicate progress.
What you’ll do day to day
- Maintain documentation, FAQs and knowledge base articles for common issues
- Contribute to security hygiene such as MFA, endpoint protection and basic audits
- Respond to support requests, diagnosing issues and documenting outcomes in the ticketing system
- Set up and maintain user access, devices and accounts in line with policies
- Support basic network and application troubleshooting for end users
- Assist with patching, updates and preventative maintenance to improve reliability
Skills and tools to learn
Core skills: security mindset, customer support, documentation, troubleshooting, prioritisation
Software/Platforms: Azure/AWS basics, ServiceNow/Jira, Microsoft 365, endpoint/security tools
Methods/Knowledge: ITIL basics, incident response runbooks, access management
What you can earn
Courses to help you get this role
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