Small Business Manager
The Small Business Manager supports consistent delivery by coordinating tasks, information and stakeholders across the workday. You'll work with team members, customers and maintain clear plans so decisions and actions stay on track. You'll lead people and delivery, setting expectations, allocating work and improving performance through coaching and clear measures. Success looks like timely follow-through, strong communication and confident use of tools such as Microsoft 365.
What you’ll do day to day
- Maintain records and follow processes to meet compliance and quality requirements
- Collaborate across teams to deliver outcomes and meet service expectations
- Contribute to process improvements that reduce friction and increase consistency
- Prepare documentation, reports or communications with attention to detail
- Support customers or internal teams by resolving enquiries promptly
- Lead delivery through planning, resourcing and coaching, ensuring goals and service levels are met
Skills and tools to learn
Core skills: teamwork, problem solving, organisation, communication, stakeholder management
Software/Platforms: Microsoft 365, collaboration tools (Teams/Slack)
Methods/Knowledge: process improvement, basic reporting, governance and reporting
What you can earn
Courses to help you get this role
Where the jobs are
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