Security Administrator
A Security Administrator is a practical professional who helps deliver reliable outcomes in day-to-day operations. You'll coordinate with vendors, IT teams, keeping incident notes well managed and easy to access when needed. You'll balance quality and pace, using judgement to triage requests and escalate risks at the right time. You'll be successful when stakeholders feel supported, work is well documented, and systems like Azure/AWS are kept reliable and current.
What you’ll do day to day
- Monitor systems and alerts, escalating incidents according to runbooks
- Coordinate with vendors for troubleshooting and service requests as needed
- Maintain documentation, FAQs and knowledge base articles for common issues
- Respond to support requests, diagnosing issues and documenting outcomes in the ticketing system
- Contribute to security hygiene such as MFA, endpoint protection and basic audits
Skills and tools to learn
Core skills: security mindset, troubleshooting, prioritisation, documentation, customer support
Software/Platforms: Azure/AWS basics, ServiceNow/Jira, Microsoft 365, endpoint/security tools
Methods/Knowledge: ITIL basics, access management, incident response runbooks
What you can earn
Courses to help you get this role
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