Residential Support Worker
The Residential Support Worker supports consistent delivery by coordinating tasks, information and stakeholders across the workday. You'll coordinate with patients, clinicians, keeping clinical notes well managed and easy to access when needed. You'll balance quality and pace, using judgement to triage requests and escalate risks at the right time. Success looks like timely follow-through, strong communication and confident use of tools such as telehealth tools.
What you’ll do day to day
- Monitor wellbeing and escalate clinical concerns promptly and appropriately
- Contribute to quality improvement and risk management activities
- Deliver safe, person-centred care in line with clinical standards and scope of practice
- Promote dignity, privacy and culturally safe practice in all interactions
- Support medication safety and infection prevention practices where relevant
- Complete documentation and handovers to ensure continuity of care
Skills and tools to learn
Core skills: empathy, teamwork, risk assessment, documentation, clinical communication
Software/Platforms: clinical systems (varies by service), Microsoft 365, telehealth tools
Methods/Knowledge: infection prevention, care planning, medication safety (as applicable)
What you can earn
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