Outreach Worker
The Outreach Worker supports consistent delivery by coordinating tasks, information and stakeholders across the workday. You'll coordinate with partners, customers, keeping reports well managed and easy to access when needed. You'll balance quality and pace, using judgement to triage requests and escalate risks at the right time. You'll be successful when stakeholders feel supported, work is well documented, and systems like collaboration tools (Teams/Slack) are kept reliable and current.
What you’ll do day to day
- Use systems and tools effectively to track work and provide visibility
- Maintain records and follow processes to meet compliance and quality requirements
- Monitor progress against timelines and escalate risks early
- Support customers or internal teams by resolving enquiries promptly
- Coordinate day-to-day activities, keeping priorities clear and stakeholders informed
Skills and tools to learn
Core skills: teamwork, problem solving, organisation, attention to detail, communication
Software/Platforms: Microsoft 365, collaboration tools (Teams/Slack)
Methods/Knowledge: stakeholder updates, basic reporting, process improvement
What you can earn
Courses to help you get this role
Where the jobs are
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