Operations Supervisor
The Operations Supervisor supports consistent delivery by coordinating tasks, information and stakeholders across the workday. You'll work with team members, customers and maintain clear reports so decisions and actions stay on track. You'll lead people and delivery, setting expectations, allocating work and improving performance through coaching and clear measures. You'll be successful when stakeholders feel supported, work is well documented, and systems like collaboration tools (Teams/Slack) are kept reliable and current.
What you’ll do day to day
- Contribute to process improvements that reduce friction and increase consistency
- Prepare documentation, reports or communications with attention to detail
- Maintain records and follow processes to meet compliance and quality requirements
- Collaborate across teams to deliver outcomes and meet service expectations
- Lead delivery through planning, resourcing and coaching, ensuring goals and service levels are met
Skills and tools to learn
Core skills: problem solving, attention to detail, organisation, teamwork, stakeholder management
Software/Platforms: Microsoft 365, collaboration tools (Teams/Slack)
Methods/Knowledge: stakeholder updates, basic reporting, governance and reporting
What you can earn
Courses to help you get this role
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