Operations Manager
As an Operations Manager, you bring a quality-minded approach to delivering services and supporting teams to meet their goals. You'll work with customers, team members and maintain clear plans so decisions and actions stay on track. You'll lead people and delivery, setting expectations, allocating work and improving performance through coaching and clear measures. You'll be successful when stakeholders feel supported, work is well documented, and systems like Microsoft 365 are kept reliable and current.
What you’ll do day to day
- Coordinate day-to-day activities, keeping priorities clear and stakeholders informed
- Monitor progress against timelines and escalate risks early
- Contribute to process improvements that reduce friction and increase consistency
- Support customers or internal teams by resolving enquiries promptly
- Collaborate across teams to deliver outcomes and meet service expectations
- Prepare documentation, reports or communications with attention to detail
- Lead delivery through planning, resourcing and coaching, ensuring goals and service levels are met
Skills and tools to learn
Core skills: organisation, communication, problem solving, teamwork, stakeholder management
Software/Platforms: collaboration tools (Teams/Slack), Microsoft 365
Methods/Knowledge: process improvement, basic reporting, governance and reporting
What you can earn
Courses to help you get this role
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