Network Technician
A Network Technician is a detail-oriented professional who helps deliver reliable outcomes in day-to-day operations. You'll work with end users, IT teams and maintain clear tickets so decisions and actions stay on track. You'll own recurring tasks end-to-end, manage competing priorities and recommend small improvements that reduce friction. Strong performance is shown through consistent delivery, accurate records and effective use of ServiceNow/Jira to track and communicate progress.
What you’ll do day to day
- Assist with patching, updates and preventative maintenance to improve reliability
- Coordinate with vendors for troubleshooting and service requests as needed
- Contribute to security hygiene such as MFA, endpoint protection and basic audits
- Respond to support requests, diagnosing issues and documenting outcomes in the ticketing system
- Set up and maintain user access, devices and accounts in line with policies
Skills and tools to learn
Core skills: security mindset, troubleshooting, customer support, documentation, prioritisation
Software/Platforms: ServiceNow/Jira, endpoint/security tools, Azure/AWS basics, Microsoft 365
Methods/Knowledge: incident response runbooks, access management, ITIL basics
What you can earn
Courses to help you get this role
Where the jobs are
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