Network Support Technician
As a Network Support Technician, you bring a process-savvy approach to delivering services and supporting teams to meet their goals. You'll partner with security stakeholders, IT teams to keep work moving and ensure key configurations are accurate and up to date. You'll own recurring tasks end-to-end, manage competing priorities and recommend small improvements that reduce friction. Success looks like timely follow-through, strong communication and confident use of tools such as Microsoft 365.
What you’ll do day to day
- Contribute to security hygiene such as MFA, endpoint protection and basic audits
- Monitor systems and alerts, escalating incidents according to runbooks
- Coordinate with vendors for troubleshooting and service requests as needed
- Respond to support requests, diagnosing issues and documenting outcomes in the ticketing system
- Set up and maintain user access, devices and accounts in line with policies
- Maintain documentation, FAQs and knowledge base articles for common issues
- Assist with patching, updates and preventative maintenance to improve reliability
Skills and tools to learn
Core skills: security mindset, troubleshooting, documentation, customer support, prioritisation
Software/Platforms: Azure/AWS basics, endpoint/security tools, ServiceNow/Jira, Microsoft 365
Methods/Knowledge: access management, incident response runbooks, ITIL basics
What you can earn
Courses to help you get this role
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