Network Support Officer
As a Network Support Officer, you bring a quality-minded approach to delivering services and supporting teams to meet their goals. You'll work with end users, IT teams and maintain clear tickets so decisions and actions stay on track. You'll own recurring tasks end-to-end, manage competing priorities and recommend small improvements that reduce friction. Success looks like timely follow-through, strong communication and confident use of tools such as ServiceNow/Jira.
What you’ll do day to day
- Respond to support requests, diagnosing issues and documenting outcomes in the ticketing system
- Monitor systems and alerts, escalating incidents according to runbooks
- Support basic network and application troubleshooting for end users
- Assist with patching, updates and preventative maintenance to improve reliability
- Maintain documentation, FAQs and knowledge base articles for common issues
- Coordinate with vendors for troubleshooting and service requests as needed
Skills and tools to learn
Core skills: documentation, troubleshooting, customer support, security mindset, prioritisation
Software/Platforms: Microsoft 365, endpoint/security tools, Azure/AWS basics, ServiceNow/Jira
Methods/Knowledge: ITIL basics, incident response runbooks, access management
What you can earn
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