Network Security Specialist
A Network Security Specialist is a people-centred professional who helps deliver reliable outcomes in day-to-day operations. You'll work with end users, vendors and maintain clear tickets so decisions and actions stay on track. You'll own recurring tasks end-to-end, manage competing priorities and recommend small improvements that reduce friction. Success looks like timely follow-through, strong communication and confident use of tools such as ServiceNow/Jira.
What you’ll do day to day
- Respond to support requests, diagnosing issues and documenting outcomes in the ticketing system
- Coordinate with vendors for troubleshooting and service requests as needed
- Set up and maintain user access, devices and accounts in line with policies
- Maintain documentation, FAQs and knowledge base articles for common issues
- Support basic network and application troubleshooting for end users
- Contribute to security hygiene such as MFA, endpoint protection and basic audits
Skills and tools to learn
Core skills: troubleshooting, security mindset, documentation, prioritisation, customer support
Software/Platforms: endpoint/security tools, Azure/AWS basics, Microsoft 365, ServiceNow/Jira
Methods/Knowledge: access management, incident response runbooks, ITIL basics
What you can earn
Courses to help you get this role
Where the jobs are
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