NDIS Mental Health Worker
A NDIS Mental Health Worker is a outcomes-focused professional who helps deliver reliable outcomes in day-to-day operations. You'll work with customers, leaders and maintain clear plans so decisions and actions stay on track. You'll balance quality and pace, using judgement to triage requests and escalate risks at the right time. You'll be successful when stakeholders feel supported, work is well documented, and systems like Microsoft 365 are kept reliable and current.
What you’ll do day to day
- Support customers or internal teams by resolving enquiries promptly
- Use systems and tools effectively to track work and provide visibility
- Prepare documentation, reports or communications with attention to detail
- Monitor progress against timelines and escalate risks early
- Coordinate day-to-day activities, keeping priorities clear and stakeholders informed
- Collaborate across teams to deliver outcomes and meet service expectations
- Maintain records and follow processes to meet compliance and quality requirements
Skills and tools to learn
Core skills: teamwork, communication, problem solving, organisation, attention to detail
Software/Platforms: Microsoft 365, collaboration tools (Teams/Slack)
Methods/Knowledge: basic reporting, process improvement, stakeholder updates
What you can earn
Courses to help you get this role
Where the jobs are
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