Junior Systems Administrator
The Junior Systems Administrator supports consistent delivery by coordinating tasks, information and stakeholders across the workday. You'll partner with security stakeholders, vendors to keep work moving and ensure key incident notes are accurate and up to date. You'll build confidence by following established processes, asking questions early and learning the systems used across the team. You'll be successful when stakeholders feel supported, work is well documented, and systems like Microsoft 365 are kept reliable and current.
What you’ll do day to day
- Contribute to security hygiene such as MFA, endpoint protection and basic audits
- Respond to support requests, diagnosing issues and documenting outcomes in the ticketing system
- Monitor systems and alerts, escalating incidents according to runbooks
- Coordinate with vendors for troubleshooting and service requests as needed
- Follow established procedures and checklists, escalating issues early and learning from feedback
Skills and tools to learn
Core skills: prioritisation, customer support, troubleshooting, security mindset, learning agility
Software/Platforms: Azure/AWS basics, ServiceNow/Jira, endpoint/security tools, Microsoft 365
Methods/Knowledge: incident response runbooks, ITIL basics, checklists and templates
What you can earn
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