Junior Network Administrator
The Junior Network Administrator supports consistent delivery by coordinating tasks, information and stakeholders across the workday. You'll work with IT teams, security stakeholders and maintain clear tickets so decisions and actions stay on track. You'll focus on getting the fundamentals right, with guidance from experienced colleagues and clear checklists or templates. You'll be successful when stakeholders feel supported, work is well documented, and systems like endpoint/security tools are kept reliable and current.
What you’ll do day to day
- Respond to support requests, diagnosing issues and documenting outcomes in the ticketing system
- Coordinate with vendors for troubleshooting and service requests as needed
- Support basic network and application troubleshooting for end users
- Contribute to security hygiene such as MFA, endpoint protection and basic audits
- Set up and maintain user access, devices and accounts in line with policies
- Maintain documentation, FAQs and knowledge base articles for common issues
- Follow established procedures and checklists, escalating issues early and learning from feedback
Skills and tools to learn
Core skills: troubleshooting, customer support, prioritisation, security mindset, learning agility
Software/Platforms: Azure/AWS basics, Microsoft 365, ServiceNow/Jira, endpoint/security tools
Methods/Knowledge: incident response runbooks, ITIL basics, checklists and templates
What you can earn
Courses to help you get this role
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