IT Technician
As an IT Technician, you bring a service-led approach to delivering services and supporting teams to meet their goals. You'll partner with vendors, end users to keep work moving and ensure key incident notes are accurate and up to date. You'll own recurring tasks end-to-end, manage competing priorities and recommend small improvements that reduce friction. Success looks like timely follow-through, strong communication and confident use of tools such as Azure/AWS.
What you’ll do day to day
- Support basic network and application troubleshooting for end users
- Assist with patching, updates and preventative maintenance to improve reliability
- Respond to support requests, diagnosing issues and documenting outcomes in the ticketing system
- Monitor systems and alerts, escalating incidents according to runbooks
- Coordinate with vendors for troubleshooting and service requests as needed
Skills and tools to learn
Core skills: documentation, troubleshooting, security mindset, customer support, prioritisation
Software/Platforms: Azure/AWS basics, ServiceNow/Jira, Microsoft 365, endpoint/security tools
Methods/Knowledge: access management, incident response runbooks, ITIL basics
What you can earn
Courses to help you get this role
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