IT Systems Manager
As an IT Systems Manager, you bring a quality-minded approach to delivering services and supporting teams to meet their goals. You'll partner with security stakeholders, end users to keep work moving and ensure key incident notes are accurate and up to date. You'll lead people and delivery, setting expectations, allocating work and improving performance through coaching and clear measures. Strong performance is shown through consistent delivery, accurate records and effective use of Microsoft 365 to track and communicate progress.
What you’ll do day to day
- Assist with patching, updates and preventative maintenance to improve reliability
- Respond to support requests, diagnosing issues and documenting outcomes in the ticketing system
- Contribute to security hygiene such as MFA, endpoint protection and basic audits
- Monitor systems and alerts, escalating incidents according to runbooks
- Support basic network and application troubleshooting for end users
- Maintain documentation, FAQs and knowledge base articles for common issues
- Lead delivery through planning, resourcing and coaching, ensuring goals and service levels are met
Skills and tools to learn
Core skills: documentation, customer support, troubleshooting, prioritisation, stakeholder management
Software/Platforms: ServiceNow/Jira, Azure/AWS basics, endpoint/security tools, Microsoft 365
Methods/Knowledge: ITIL basics, access management, governance and reporting
What you can earn
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