IT Support Specialist
The IT Support Specialist supports consistent delivery by coordinating tasks, information and stakeholders across the workday. You'll partner with vendors, security stakeholders to keep work moving and ensure key runbooks are accurate and up to date. You'll own recurring tasks end-to-end, manage competing priorities and recommend small improvements that reduce friction. Success looks like timely follow-through, strong communication and confident use of tools such as Azure/AWS.
What you’ll do day to day
- Monitor systems and alerts, escalating incidents according to runbooks
- Coordinate with vendors for troubleshooting and service requests as needed
- Support basic network and application troubleshooting for end users
- Assist with patching, updates and preventative maintenance to improve reliability
- Set up and maintain user access, devices and accounts in line with policies
Skills and tools to learn
Core skills: prioritisation, documentation, customer support, security mindset, troubleshooting
Software/Platforms: endpoint/security tools, ServiceNow/Jira, Microsoft 365, Azure/AWS basics
Methods/Knowledge: incident response runbooks, ITIL basics, access management
What you can earn
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