IT Support Officer
As an IT Support Officer, you bring a process-savvy approach to delivering services and supporting teams to meet their goals. You'll partner with security stakeholders, vendors to keep work moving and ensure key incident notes are accurate and up to date. You'll balance quality and pace, using judgement to triage requests and escalate risks at the right time. Success looks like timely follow-through, strong communication and confident use of tools such as Azure/AWS.
What you’ll do day to day
- Assist with patching, updates and preventative maintenance to improve reliability
- Coordinate with vendors for troubleshooting and service requests as needed
- Contribute to security hygiene such as MFA, endpoint protection and basic audits
- Support basic network and application troubleshooting for end users
- Monitor systems and alerts, escalating incidents according to runbooks
- Respond to support requests, diagnosing issues and documenting outcomes in the ticketing system
- Maintain documentation, FAQs and knowledge base articles for common issues
Skills and tools to learn
Core skills: security mindset, prioritisation, customer support, troubleshooting, documentation
Software/Platforms: ServiceNow/Jira, endpoint/security tools, Microsoft 365, Azure/AWS basics
Methods/Knowledge: ITIL basics, access management, incident response runbooks
What you can earn
Where the jobs are
Explore live job ads for this role across Australia. These links open SEEK searches in a new tab.
Not sure if this is the right role for you?
or Interested in knowing more?
We can help you compare job outcomes, salaries and study options so you choose a path that actually fits your life.
Find your career path