IT Support Manager
An IT Support Manager is a practical professional who helps deliver reliable outcomes in day-to-day operations. You'll work with end users, IT teams and maintain clear incident notes so decisions and actions stay on track. You'll manage stakeholders and outcomes, turning strategy into practical plans, governance and consistent delivery. You'll be successful when stakeholders feel supported, work is well documented, and systems like Azure/AWS are kept reliable and current.
What you’ll do day to day
- Respond to support requests, diagnosing issues and documenting outcomes in the ticketing system
- Contribute to security hygiene such as MFA, endpoint protection and basic audits
- Set up and maintain user access, devices and accounts in line with policies
- Assist with patching, updates and preventative maintenance to improve reliability
- Monitor systems and alerts, escalating incidents according to runbooks
- Lead delivery through planning, resourcing and coaching, ensuring goals and service levels are met
Skills and tools to learn
Core skills: security mindset, customer support, documentation, prioritisation, stakeholder management
Software/Platforms: Azure/AWS basics, ServiceNow/Jira, Microsoft 365, endpoint/security tools
Methods/Knowledge: access management, ITIL basics, governance and reporting
What you can earn
Courses to help you get this role
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