Intake Support Officer
The Intake Support Officer supports consistent delivery by coordinating tasks, information and stakeholders across the workday. You'll work with team members, leaders and maintain clear records so decisions and actions stay on track. You'll own recurring tasks end-to-end, manage competing priorities and recommend small improvements that reduce friction. You'll be successful when stakeholders feel supported, work is well documented, and systems like Microsoft 365 are kept reliable and current.
What you’ll do day to day
- Support customers or internal teams by resolving enquiries promptly
- Monitor progress against timelines and escalate risks early
- Maintain records and follow processes to meet compliance and quality requirements
- Collaborate across teams to deliver outcomes and meet service expectations
- Contribute to process improvements that reduce friction and increase consistency
Skills and tools to learn
Core skills: organisation, problem solving, teamwork, communication, attention to detail
Software/Platforms: collaboration tools (Teams/Slack), Microsoft 365
Methods/Knowledge: basic reporting, stakeholder updates, process improvement
What you can earn
Courses to help you get this role
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