Help Desk Specialist
The Help Desk Specialist supports consistent delivery by coordinating tasks, information and stakeholders across the workday. You'll partner with security stakeholders, vendors to keep work moving and ensure key tickets are accurate and up to date. You'll balance quality and pace, using judgement to triage requests and escalate risks at the right time. Success looks like timely follow-through, strong communication and confident use of tools such as endpoint/security tools.
What you’ll do day to day
- Coordinate with vendors for troubleshooting and service requests as needed
- Contribute to security hygiene such as MFA, endpoint protection and basic audits
- Support basic network and application troubleshooting for end users
- Assist with patching, updates and preventative maintenance to improve reliability
- Maintain documentation, FAQs and knowledge base articles for common issues
Skills and tools to learn
Core skills: security mindset, troubleshooting, documentation, customer support, prioritisation
Software/Platforms: Azure/AWS basics, ServiceNow/Jira, Microsoft 365, endpoint/security tools
Methods/Knowledge: incident response runbooks, ITIL basics, access management
What you can earn
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