Front-End Developer
The Front-End Developer supports consistent delivery by coordinating tasks, information and stakeholders across the workday. You'll work with end users, IT teams and maintain clear incident notes so decisions and actions stay on track. You'll own recurring tasks end-to-end, manage competing priorities and recommend small improvements that reduce friction. Success looks like timely follow-through, strong communication and confident use of tools such as endpoint/security tools.
What you’ll do day to day
- Coordinate with vendors for troubleshooting and service requests as needed
- Maintain documentation, FAQs and knowledge base articles for common issues
- Support basic network and application troubleshooting for end users
- Set up and maintain user access, devices and accounts in line with policies
- Respond to support requests, diagnosing issues and documenting outcomes in the ticketing system
Skills and tools to learn
Core skills: prioritisation, documentation, security mindset, troubleshooting, customer support
Software/Platforms: endpoint/security tools, ServiceNow/Jira, Microsoft 365, Azure/AWS basics
Methods/Knowledge: incident response runbooks, access management, ITIL basics
What you can earn
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