Franchisee
The Franchisee supports consistent delivery by coordinating tasks, information and stakeholders across the workday. You'll work with team members, customers and maintain clear plans so decisions and actions stay on track. You'll balance quality and pace, using judgement to triage requests and escalate risks at the right time. Strong performance is shown through consistent delivery, accurate records and effective use of Microsoft 365 to track and communicate progress.
What you’ll do day to day
- Monitor progress against timelines and escalate risks early
- Use systems and tools effectively to track work and provide visibility
- Contribute to process improvements that reduce friction and increase consistency
- Prepare documentation, reports or communications with attention to detail
- Collaborate across teams to deliver outcomes and meet service expectations
Skills and tools to learn
Core skills: teamwork, attention to detail, communication, problem solving, organisation
Software/Platforms: collaboration tools (Teams/Slack), Microsoft 365
Methods/Knowledge: stakeholder updates, basic reporting, process improvement
What you can earn
Courses to help you get this role
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