Drug & Alcohol Worker
As a Drug & Alcohol Worker, you bring a process-savvy approach to delivering services and supporting teams to meet their goals. You'll work with team members, customers and maintain clear plans so decisions and actions stay on track. You'll balance quality and pace, using judgement to triage requests and escalate risks at the right time. Success looks like timely follow-through, strong communication and confident use of tools such as Microsoft 365.
What you’ll do day to day
- Support customers or internal teams by resolving enquiries promptly
- Coordinate day-to-day activities, keeping priorities clear and stakeholders informed
- Monitor progress against timelines and escalate risks early
- Prepare documentation, reports or communications with attention to detail
- Use systems and tools effectively to track work and provide visibility
Skills and tools to learn
Core skills: communication, teamwork, problem solving, attention to detail, organisation
Software/Platforms: collaboration tools (Teams/Slack), Microsoft 365
Methods/Knowledge: stakeholder updates, basic reporting, process improvement
What you can earn
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