Database Developer
The Database Developer supports consistent delivery by coordinating tasks, information and stakeholders across the workday. You'll work with IT teams, vendors and maintain clear configurations so decisions and actions stay on track. You'll balance quality and pace, using judgement to triage requests and escalate risks at the right time. Strong performance is shown through consistent delivery, accurate records and effective use of endpoint/security tools to track and communicate progress.
What you’ll do day to day
- Monitor systems and alerts, escalating incidents according to runbooks
- Set up and maintain user access, devices and accounts in line with policies
- Support basic network and application troubleshooting for end users
- Maintain documentation, FAQs and knowledge base articles for common issues
- Coordinate with vendors for troubleshooting and service requests as needed
- Respond to support requests, diagnosing issues and documenting outcomes in the ticketing system
- Contribute to security hygiene such as MFA, endpoint protection and basic audits
Skills and tools to learn
Core skills: documentation, customer support, prioritisation, troubleshooting, security mindset
Software/Platforms: Microsoft 365, ServiceNow/Jira, Azure/AWS basics, endpoint/security tools
Methods/Knowledge: ITIL basics, access management, incident response runbooks
What you can earn
Courses to help you get this role
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