Cyber Security Support Officer
A Cyber Security Support Officer is a people-centred professional who helps deliver reliable outcomes in day-to-day operations. You'll coordinate with end users, vendors, keeping incident notes well managed and easy to access when needed. You'll own recurring tasks end-to-end, manage competing priorities and recommend small improvements that reduce friction. Success looks like timely follow-through, strong communication and confident use of tools such as Microsoft 365.
What you’ll do day to day
- Maintain documentation, FAQs and knowledge base articles for common issues
- Contribute to security hygiene such as MFA, endpoint protection and basic audits
- Coordinate with vendors for troubleshooting and service requests as needed
- Assist with patching, updates and preventative maintenance to improve reliability
- Support basic network and application troubleshooting for end users
- Set up and maintain user access, devices and accounts in line with policies
Skills and tools to learn
Core skills: customer support, troubleshooting, documentation, prioritisation, security mindset
Software/Platforms: ServiceNow/Jira, endpoint/security tools, Microsoft 365, Azure/AWS basics
Methods/Knowledge: incident response runbooks, ITIL basics, access management
What you can earn
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