Customer Service Representative
A Customer Service Representative is a detail-oriented professional who helps deliver reliable outcomes in day-to-day operations. You'll work with team members, partners and maintain clear records so decisions and actions stay on track. You'll own recurring tasks end-to-end, manage competing priorities and recommend small improvements that reduce friction. Strong performance is shown through consistent delivery, accurate records and effective use of collaboration tools (Teams/Slack) to track and communicate progress.
What you’ll do day to day
- Coordinate day-to-day activities, keeping priorities clear and stakeholders informed
- Collaborate across teams to deliver outcomes and meet service expectations
- Prepare documentation, reports or communications with attention to detail
- Contribute to process improvements that reduce friction and increase consistency
- Maintain records and follow processes to meet compliance and quality requirements
- Support customers or internal teams by resolving enquiries promptly
Skills and tools to learn
Core skills: attention to detail, problem solving, communication, organisation, teamwork
Software/Platforms: collaboration tools (Teams/Slack), Microsoft 365
Methods/Knowledge: process improvement, stakeholder updates, basic reporting
What you can earn
Courses to help you get this role
Where the jobs are
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