Customer Service Manager
The Customer Service Manager supports consistent delivery by coordinating tasks, information and stakeholders across the workday. You'll work with customers, leaders and maintain clear records so decisions and actions stay on track. You'll manage stakeholders and outcomes, turning strategy into practical plans, governance and consistent delivery. Strong performance is shown through consistent delivery, accurate records and effective use of Microsoft 365 to track and communicate progress.
What you’ll do day to day
- Monitor progress against timelines and escalate risks early
- Support customers or internal teams by resolving enquiries promptly
- Use systems and tools effectively to track work and provide visibility
- Maintain records and follow processes to meet compliance and quality requirements
- Lead delivery through planning, resourcing and coaching, ensuring goals and service levels are met
Skills and tools to learn
Core skills: teamwork, organisation, attention to detail, communication, stakeholder management
Software/Platforms: Microsoft 365, collaboration tools (Teams/Slack)
Methods/Knowledge: basic reporting, stakeholder updates, governance and reporting
What you can earn
Courses to help you get this role
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