Customer Service Coordinator
A Customer Service Coordinator is a outcomes-focused professional who helps deliver reliable outcomes in day-to-day operations. You'll partner with partners, customers to keep work moving and ensure key plans are accurate and up to date. You'll set direction and governance, aligning teams and resources to strategic priorities while managing risk and performance at scale. You'll be successful when stakeholders feel supported, work is well documented, and systems like collaboration tools (Teams/Slack) are kept reliable and current.
What you’ll do day to day
- Maintain records and follow processes to meet compliance and quality requirements
- Monitor progress against timelines and escalate risks early
- Prepare documentation, reports or communications with attention to detail
- Coordinate day-to-day activities, keeping priorities clear and stakeholders informed
- Set strategy, governance and performance measures, aligning teams to deliver outcomes sustainably
Skills and tools to learn
Core skills: attention to detail, teamwork, organisation, communication, stakeholder management
Software/Platforms: Microsoft 365, collaboration tools (Teams/Slack)
Methods/Knowledge: basic reporting, process improvement, governance and reporting
What you can earn
Courses to help you get this role
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