Customer Care Specialist
A Customer Care Specialist is a detail-oriented professional who helps deliver reliable outcomes in day-to-day operations. You'll coordinate with team members, customers, keeping plans well managed and easy to access when needed. You'll balance quality and pace, using judgement to triage requests and escalate risks at the right time. You'll be successful when stakeholders feel supported, work is well documented, and systems like collaboration tools (Teams/Slack) are kept reliable and current.
What you’ll do day to day
- Use systems and tools effectively to track work and provide visibility
- Monitor progress against timelines and escalate risks early
- Contribute to process improvements that reduce friction and increase consistency
- Support customers or internal teams by resolving enquiries promptly
- Coordinate day-to-day activities, keeping priorities clear and stakeholders informed
Skills and tools to learn
Core skills: organisation, communication, attention to detail, problem solving, teamwork
Software/Platforms: Microsoft 365, collaboration tools (Teams/Slack)
Methods/Knowledge: process improvement, stakeholder updates, basic reporting
What you can earn
Courses to help you get this role
Where the jobs are
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