Computer Network Professional
The Computer Network Professional supports consistent delivery by coordinating tasks, information and stakeholders across the workday. You'll work with IT teams, security stakeholders and maintain clear runbooks so decisions and actions stay on track. You'll own recurring tasks end-to-end, manage competing priorities and recommend small improvements that reduce friction. Success looks like timely follow-through, strong communication and confident use of tools such as endpoint/security tools.
What you’ll do day to day
- Support basic network and application troubleshooting for end users
- Monitor systems and alerts, escalating incidents according to runbooks
- Respond to support requests, diagnosing issues and documenting outcomes in the ticketing system
- Coordinate with vendors for troubleshooting and service requests as needed
- Assist with patching, updates and preventative maintenance to improve reliability
- Set up and maintain user access, devices and accounts in line with policies
- Contribute to security hygiene such as MFA, endpoint protection and basic audits
Skills and tools to learn
Core skills: customer support, troubleshooting, documentation, security mindset, prioritisation
Software/Platforms: ServiceNow/Jira, Microsoft 365, Azure/AWS basics, endpoint/security tools
Methods/Knowledge: ITIL basics, incident response runbooks, access management
What you can earn
Courses to help you get this role
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