Community Team Leader
The Community Team Leader supports consistent delivery by coordinating tasks, information and stakeholders across the workday. You'll partner with service providers, families to keep work moving and ensure key intake notes are accurate and up to date. You'll manage stakeholders and outcomes, turning strategy into practical plans, governance and consistent delivery. Success looks like timely follow-through, strong communication and confident use of tools such as Microsoft 365.
What you’ll do day to day
- Contribute to compliance, quality standards and continuous improvement activities
- Develop and review plans with clients, focusing on practical, achievable outcomes
- Provide client support through intake, assessment and referral pathways
- Manage risk, safety and duty-of-care responsibilities in complex situations
- Advocate for clients and assist with navigating systems and entitlements
- Lead delivery through planning, resourcing and coaching, ensuring goals and service levels are met
Skills and tools to learn
Core skills: culturally safe practice, active listening, documentation, boundaries, stakeholder management
Software/Platforms: Microsoft 365, secure record keeping, case management systems
Methods/Knowledge: strengths-based practice, referral pathways, governance and reporting
What you can earn
Courses to help you get this role
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