Community Services Manager
The Community Services Manager supports consistent delivery by coordinating tasks, information and stakeholders across the workday. You'll coordinate with clients, service providers, keeping intake notes well managed and easy to access when needed. You'll manage stakeholders and outcomes, turning strategy into practical plans, governance and consistent delivery. Strong performance is shown through consistent delivery, accurate records and effective use of secure record-keeping tools to track and communicate progress.
What you’ll do day to day
- Coordinate with service providers and agencies to support wraparound care
- Manage risk, safety and duty-of-care responsibilities in complex situations
- Support community engagement activities, programs or events where required
- Provide client support through intake, assessment and referral pathways
- Lead delivery through planning, resourcing and coaching, ensuring goals and service levels are met
Skills and tools to learn
Core skills: documentation, active listening, boundaries, culturally safe practice, stakeholder management
Software/Platforms: secure record keeping, Microsoft 365, case management systems
Methods/Knowledge: referral pathways, strengths-based practice, governance and reporting
What you can earn
Courses to help you get this role
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