Client Services Assistant
As a Client Services Assistant, you bring a process-savvy approach to delivering services and supporting teams to meet their goals. You'll work with customers, leaders and maintain clear records so decisions and actions stay on track. You'll focus on getting the fundamentals right, with guidance from experienced colleagues and clear checklists or templates. Strong performance is shown through consistent delivery, accurate records and effective use of Microsoft 365 to track and communicate progress.
What you’ll do day to day
- Support customers or internal teams by resolving enquiries promptly
- Use systems and tools effectively to track work and provide visibility
- Collaborate across teams to deliver outcomes and meet service expectations
- Contribute to process improvements that reduce friction and increase consistency
- Prepare documentation, reports or communications with attention to detail
- Monitor progress against timelines and escalate risks early
- Follow established procedures and checklists, escalating issues early and learning from feedback
Skills and tools to learn
Core skills: organisation, teamwork, problem solving, communication, learning agility
Software/Platforms: Microsoft 365, collaboration tools (Teams/Slack)
Methods/Knowledge: stakeholder updates, process improvement, checklists and templates
What you can earn
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