Case Manager
A Case Manager is a outcomes-focused professional who helps deliver reliable outcomes in day-to-day operations. You'll partner with leaders, team members to keep work moving and ensure key communications are accurate and up to date. You'll lead people and delivery, setting expectations, allocating work and improving performance through coaching and clear measures. You'll be successful when stakeholders feel supported, work is well documented, and systems like collaboration tools (Teams/Slack) are kept reliable and current.
What you’ll do day to day
- Support customers or internal teams by resolving enquiries promptly
- Monitor progress against timelines and escalate risks early
- Prepare documentation, reports or communications with attention to detail
- Contribute to process improvements that reduce friction and increase consistency
- Lead delivery through planning, resourcing and coaching, ensuring goals and service levels are met
Skills and tools to learn
Core skills: attention to detail, communication, organisation, teamwork, stakeholder management
Software/Platforms: collaboration tools (Teams/Slack), Microsoft 365
Methods/Knowledge: stakeholder updates, basic reporting, governance and reporting
What you can earn
Courses to help you get this role
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