Care Team Leader
A Care Team Leader is a outcomes-focused professional who helps deliver reliable outcomes in day-to-day operations. You'll partner with partners, customers to keep work moving and ensure key records are accurate and up to date. You'll manage stakeholders and outcomes, turning strategy into practical plans, governance and consistent delivery. You'll be successful when stakeholders feel supported, work is well documented, and systems like Microsoft 365 are kept reliable and current.
What you’ll do day to day
- Monitor progress against timelines and escalate risks early
- Coordinate day-to-day activities, keeping priorities clear and stakeholders informed
- Use systems and tools effectively to track work and provide visibility
- Support customers or internal teams by resolving enquiries promptly
- Lead delivery through planning, resourcing and coaching, ensuring goals and service levels are met
Skills and tools to learn
Core skills: organisation, problem solving, teamwork, communication, stakeholder management
Software/Platforms: collaboration tools (Teams/Slack), Microsoft 365
Methods/Knowledge: process improvement, basic reporting, governance and reporting
What you can earn
Courses to help you get this role
Where the jobs are
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