Assistant Community Worker
The Assistant Community Worker supports consistent delivery by coordinating tasks, information and stakeholders across the workday. You'll work with families, clients and maintain clear progress reports so decisions and actions stay on track. You'll build confidence by following established processes, asking questions early and learning the systems used across the team. Strong performance is shown through consistent delivery, accurate records and effective use of secure record-keeping tools to track and communicate progress.
What you’ll do day to day
- Coordinate with service providers and agencies to support wraparound care
- Provide client support through intake, assessment and referral pathways
- Contribute to compliance, quality standards and continuous improvement activities
- Advocate for clients and assist with navigating systems and entitlements
- Develop and review plans with clients, focusing on practical, achievable outcomes
- Manage risk, safety and duty-of-care responsibilities in complex situations
- Follow established procedures and checklists, escalating issues early and learning from feedback
Skills and tools to learn
Core skills: documentation, active listening, culturally safe practice, case coordination, learning agility
Software/Platforms: Microsoft 365, case management systems, secure record keeping
Methods/Knowledge: referral pathways, strengths-based practice, checklists and templates
What you can earn
Courses to help you get this role
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