Application Support Officer
As an Application Support Officer, you bring a process-savvy approach to delivering services and supporting teams to meet their goals. You'll work with end users, vendors and maintain clear tickets so decisions and actions stay on track. You'll own recurring tasks end-to-end, manage competing priorities and recommend small improvements that reduce friction. Success looks like timely follow-through, strong communication and confident use of tools such as endpoint/security tools.
What you’ll do day to day
- Monitor systems and alerts, escalating incidents according to runbooks
- Support basic network and application troubleshooting for end users
- Coordinate with vendors for troubleshooting and service requests as needed
- Respond to support requests, diagnosing issues and documenting outcomes in the ticketing system
- Set up and maintain user access, devices and accounts in line with policies
- Maintain documentation, FAQs and knowledge base articles for common issues
- Contribute to security hygiene such as MFA, endpoint protection and basic audits
Skills and tools to learn
Core skills: prioritisation, documentation, customer support, security mindset, troubleshooting
Software/Platforms: endpoint/security tools, ServiceNow/Jira, Microsoft 365, Azure/AWS basics
Methods/Knowledge: ITIL basics, access management, incident response runbooks
What you can earn
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