Application Support Analyst
An Application Support Analyst is a outcomes-focused professional who helps deliver reliable outcomes in day-to-day operations. You'll partner with security stakeholders, vendors to keep work moving and ensure key incident notes are accurate and up to date. You'll balance quality and pace, using judgement to triage requests and escalate risks at the right time. You'll be successful when stakeholders feel supported, work is well documented, and systems like endpoint/security tools are kept reliable and current.
What you’ll do day to day
- Set up and maintain user access, devices and accounts in line with policies
- Support basic network and application troubleshooting for end users
- Respond to support requests, diagnosing issues and documenting outcomes in the ticketing system
- Assist with patching, updates and preventative maintenance to improve reliability
- Monitor systems and alerts, escalating incidents according to runbooks
Skills and tools to learn
Core skills: documentation, troubleshooting, security mindset, prioritisation, customer support
Software/Platforms: ServiceNow/Jira, Azure/AWS basics, Microsoft 365, endpoint/security tools
Methods/Knowledge: incident response runbooks, ITIL basics, access management
What you can earn
Courses to help you get this role
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