Certificate III in Rail Customer Service
TLI33122
Transport & logisticsCertificate IIINationally recognised
Level 3AQF level
12Units to complete
1 to 2 yearsAQF length guide
0Training providers
Dec 2022Latest release
Source: training.gov.au · AQF
Qualification details and status from training.gov.au, the national register of vocational education (TLI33122, current release). Typical length is the Australian Qualifications Framework volume-of-learning guide for a Certificate III; actual course length varies by provider and recognition of prior learning.More about our sources: How we check our factsOccupations and industries on the national register
Occupations
Passenger Service OfficerTrain Buffet Operator
Industries
Rail Transport
Source: training.gov.au
As listed for TLI33122 on training.gov.au, the national register of vocational education: the occupations and industry areas in the register's own taxonomy, shown exactly as written. They describe the course on the register; they are not a promise of a job or a pay level.More about our sources: How we check our factsWhat you learn
To finish you complete 12 units: 6 core plus the rest chosen as electives. Units come from the official list for this course on the national register.
See all 33 units in the official listHide the unit list
BSBOPS304Deliver and monitor a service to customers
BSBPEF301Organise personal work priorities
HLTAID010Provide basic emergency life support
HLTAID011Provide First Aid
PUAFER005Operate as part of an emergency control organisation
SITXCOM010Manage conflict
TLIB0007Respond and rectify rail traffic autonomous operations
TLIB3118Apply awareness of railway fundamentals
TLIC0005Close down rail traffic from autonomous operations
TLIC0006Set up rail traffic for autonomous operation
TLIC0016Identify and respond to signals and trackside signs
TLIE3022Complete workplace documents
TLIF0008Apply safety critical communications in the rail environment
TLIF0015Recognise the impact of human capabilities/limitations on human performance in a rail environment
TLIF0020Safely access the rail corridor
TLIF0025Follow work health and safety procedures
TLIF0027Perform lookout duties
TLIF2010Apply fatigue management strategies
TLIF2062Apply awareness of safeworking rules and regulations
TLIF3003Implement and monitor work health and safety procedures
TLIF3058Apply safeworking rules and regulations to rail functions
TLIF3085Apply local incident response procedures
TLIG0002Lead a work team
TLIG3003Apply positive behaviours in the workplace
TLII3022Provide customer service in rail operations
TLIL3072Operate signal panel or equipment
TLIO0004Maintain security of railway property and revenue
TLIO0005Provide revenue protection measures
TLIO3012Manage disruptive and/or unlawful behaviour
TLIP0002Advise on and construct fares for customers
TLIP0003Ensure the confidentiality, privacy and security of customer information
TLIU2012Participate in environmentally sustainable work practices
TLIW2037Clip and secure points
Source: training.gov.au
Unit list from the TLI33122 unit grid on training.gov.au, the national register of vocational education, current release. Core and elective packaging rules are set by the course; your provider confirms which electives they offer.More about our sources: How we check our factsWho offers it
No registered training provider currently lists this course for public enrolment.
This site lists the current private training providers and TAFE institutes on the national register. The official listing on training.gov.au shows who is registered to deliver this course.