Certificate II in Tourism
SIT20125
Hospitality & tourismCertificate IINationally recognised
Level 2AQF level
11Units to complete
6 months to 1 yearAQF length guide
17Training providers
Aug 2025Latest release
Source: training.gov.au · AQF
Qualification details and status from training.gov.au, the national register of vocational education (SIT20125, current release). Typical length is the Australian Qualifications Framework volume-of-learning guide for a Certificate II; actual course length varies by provider and recognition of prior learning.More about our sources: How we check our factsOccupations and industries on the national register
Occupations
Events Organiser ReceptionistRetail Assistant (Tourism)Tourism Office AssistantTheme Park Ride OperatorMuseum Attendant
Industries
Tourism
Source: training.gov.au
As listed for SIT20125 on training.gov.au, the national register of vocational education: the occupations and industry areas in the register's own taxonomy, shown exactly as written. They describe the course on the register; they are not a promise of a job or a pay level.More about our sources: How we check our factsWhat you learn
To finish you complete 11 units: 5 core plus 6 electives. Units come from the official list for this course on the national register.
See all 52 units in the official listHide the unit list
BSBCMM211Apply communication skills
BSBPEF202Plan and apply time management
BSBSUS211Participate in sustainable work practices
BSBTEC201Use business software applications
BSBTWK201Work effectively with others
CPPCLO3100Maintain cleaning storage areas
CPPCLO3101Clean carpeted floors
CPPCLO3102Clean hard floors
CPPCLO3103Clean and maintain amenities
CPPCLO3105Clean glass surfaces
CPPCLO3112Clean walls, ceilings and fittings
CUACNM211Monitor collections for changes in condition
CUAEVP211Assist with the staging of public activities or events
FSKDIG001Use digital technology for short and basic workplace tasks
HLTAID011Provide First Aid
RIISAM203EUse hand and power tools
RIISAM204EOperate small plant and equipment
SIFCBGM001Provide general grounds care
SIFCBGM002Maintain property and structures
SIRXCEG008Manage disrespectful, aggressive or abusive customers
SIRXOSM002Maintain ethical and professional standards when using social media and online platforms
SIRXPDK001Advise on products and services
SIRXSLS001Sell to the retail customer
SISCAQU015Test pool water quality
SITHACS009Clean premises and equipment
SITHACS010Provide housekeeping services to guests
SITHACS011Prepare rooms for guests
SITHACS016Provide accommodation reception services
SITHFAB021Provide responsible service of alcohol
SITHFAB024Prepare and serve non-alcoholic beverages
SITHFAB025Prepare and serve espresso coffee
SITTGDE013Interpret aspects of local Australian Indigenous culture
SITTGDE015Provide arrival and departure assistance
SITTIND003Source and use information on the tourism and travel industry
SITTIND004Source and use information on the holiday park and resort industry
SITTTVL001Access and interpret product information
SITTTVL006Book tourism products and process documentation
SITTVAF006Load and unload a ride
SITTVAF007Operate a ride location
SITXCCS009Provide customer information and assistance
SITXCCS010Provide visitor information
SITXCCS011Interact with customers
SITXCOM006Source and present information
SITXCOM007Show social and cultural sensitivity
SITXCOM008Provide a briefing or scripted commentary
SITXFIN007Process financial transactions
SITXFSA005Use hygienic practices for food safety
SITXINV006Receive, store and maintain stock
SITXLAN007Conduct basic oral communication in a language other than English
SITXLAN008Conduct oral communication in a language other than English
SITXWHS005Participate in safe work practices
TLIC1051Operate commercial vehicle
Source: training.gov.au
Unit list from the SIT20125 unit grid on training.gov.au, the national register of vocational education, current release. Core and elective packaging rules are set by the course; your provider confirms which electives they offer.More about our sources: How we check our factsWho offers it
17 registered training providers can deliver this course. Pick your state to see local providers first, with everyone who can deliver there below. Or search a name. Each arrow opens the provider's page here, which links to their own website.
Providers are listed alphabetically. A listing is not a recommendation or an endorsement, and providers do not pay to appear. Based-in shows each provider's registered head office; most providers deliver online Australia-wide. The → link opens the provider's page on this site, which links to their own website. Contact the provider for current intakes, fees and study modes.