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Certificate III in Retail

SIR30216
Business & adminCertificate IIINationally recognised
Level 3AQF level
13Units to complete
1 to 2 yearsAQF length guide
88Training providers
Oct 2020Latest release
Source: training.gov.au · AQFQualification details and status from training.gov.au, the national register of vocational education (SIR30216, current release). Typical length is the Australian Qualifications Framework volume-of-learning guide for a Certificate III; actual course length varies by provider and recognition of prior learning.More about our sources: How we check our facts

Careers this can lead to

This course is a recognised way into 1 career. Each one opens that career's page: pay, outlook and how to get in.

Occupations and industries on the national register
Occupations
Retail SupervisorCustomer Service RepresentativeCashierRetail AssistantSales AssistantSales Team Leader (Retail)Team Leader
Industries
Retail Services
Source: training.gov.auAs listed for SIR30216 on training.gov.au, the national register of vocational education: the occupations and industry areas in the register's own taxonomy, shown exactly as written. They describe the course on the register; they are not a promise of a job or a pay level.More about our sources: How we check our facts

What you learn

To finish you complete 13 units: 8 core plus 5 electives. Units come from the official list for this course on the national register.

See all 38 units in the official listHide the unit list
BSBMKG401Profile the market
CHCDIV001Work with diverse people
SIRRFSA001Handle food safely in a retail environment
SIRRFSA002Supervise a food safety program
SIRRINV001Receive and handle retail stock
SIRRINV002Control stock
SIRRMER001Produce visual merchandise displays
SIRRMER002Merchandise food products
SIRRMER003Coordinate visual merchandising activities
SIRRRTF001Balance and secure point-of-sale terminal
SIRRSTY001Style the customer
SIRWSLS002Analyse and achieve sales targets
SIRWSLS003Build sales of branded products
SIRXCEG001Engage the customer
SIRXCEG002Assist with customer difficulties
SIRXCEG003Build customer relationships and loyalty
SIRXCEG006Provide online customer service
SIRXCEG008Manage disrespectful, aggressive or abusive customers
SIRXCOM002Work effectively in a team
SIRXCOM003Promote team cohesion
SIRXDLV001Deliver food products
SIRXHWB001Maintain personal health and wellbeing
SIRXIND001Work effectively in a service environment
SIRXIND002Organise and maintain the store environment
SIRXIND003Organise personal work requirements
SIRXIND005Develop personal productivity
SIRXMGT001Supervise and support frontline team members
SIRXMKT001Support marketing and promotional activities
SIRXOSM001Identify and review social media and online platforms for organisational use
SIRXOSM002Maintain ethical and professional standards when using social media and online platforms
SIRXOSM003Use social media and online tools
SIRXPDK002Advise on food products and services
SIRXPDK003Advise on health and nutritional products and services
SIRXRSK001Identify and respond to security risks
SIRXSLS001Sell to the retail customer
SIRXTAD001Train others in frontline tasks
SIRXWHS002Contribute to workplace health and safety
SITHFAB002Provide responsible service of alcohol
Source: training.gov.auUnit list from the SIR30216 unit grid on training.gov.au, the national register of vocational education, current release. Core and elective packaging rules are set by the course; your provider confirms which electives they offer.More about our sources: How we check our facts

Who offers it

88 registered training providers can deliver this course. Pick your state to see local providers first, with everyone who can deliver there below. Or search a name. Each arrow opens the provider's page here, which links to their own website.

Academy Green LearningBased in NSW · Registered since 1998→
ACCESS COACHINGBased in WA · Registered since 1996→
Access KnowledgeBased in NSW · Registered since 2017→
Active Career CollegeBased in NSW · Registered since 2004→
aEX InstituteBased in NSW · Registered since 2003→
AlffieBased in VIC · Registered since 2015→
ALPABased in NT · Registered since 1999→
Alpha Beta College AustraliaBased in NSW · Registered since 2017→
ALPINE EDUCATIONBased in NSW · Registered since 2016→
ARC TrainingBased in VIC · Registered since 2004→
Aurora Training & Professional Services Pty LtdBased in NSW · Registered since 2004→
Aurora Training InstituteBased in QLD · Registered since 2010→
Australia Learning Institute Pty LtdBased in NSW · Registered since 2016→
Australian Business & Hospitality TrainingBased in QLD · Registered since 2009→
AUSTRALIAN COLLEGE LEADERS IN DISTANCE EDUCATIONBased in NSW · Registered since 2005→
Australian College of Applied BusinessBased in NSW · Registered since 1996→
Australian College of Finance & ManagementBased in WA · Registered since 2012→
AUSTRALIAN COLLEGE OF HIGHER STUDIESBased in NSW · Registered since 2003→
Australian College of TrainingBased in WA · Registered since 2003→
AUSTRALIAN INSTITUTE OF BUSINESS OPERATIONS & TECHNOLOGYBased in QLD · Registered since 2012→
AUSTRALIAN LEARNING AND CARE (ALC)Based in NSW · Registered since 2019→
Australian Salesmasters Training CoBased in NSW · Registered since 1999→
AUSTRALIAN VOCATIONAL ACADEMYBased in QLD · Registered since 1998→
Axiom CollegeBased in QLD · Registered since 2012→

Providers are listed alphabetically. A listing is not a recommendation or an endorsement, and providers do not pay to appear. Based-in shows each provider's registered head office; most providers deliver online Australia-wide. The → link opens the provider's page on this site, which links to their own website. Contact the provider for current intakes, fees and study modes.